Official Air Zimbabwe Contact Details

The following contact details are published on Air Zimbabwe’s official website.

These details should be checked on the airline’s official website before use because telephone numbers and operating hours can change.

What Is the Air Zimbabwe Contact Number?

The primary official Air Zimbabwe reservations numbers currently published are:

Air Zimbabwe Central Reservations

+263 716 801 440
+263 716 801 441

These numbers are most relevant for general reservations and booking enquiries.

Air Zimbabwe Head Office

+263 8688 007438
+263 8688 007439

The airline lists these as its head-office and VoIP contacts.

Airport Customer Service

+263 712 621 909

This number is listed for Air Zimbabwe customer services at Robert Gabriel Mugabe International Airport. The airline currently states operating hours of 05:00 to 16:30 on its contact page.

Calling from the UK

When calling from a UK mobile or landline, use the international format beginning with Zimbabwe’s country code:

+263

Remove any domestic leading zero that may appear in a locally written Zimbabwean telephone number.

International call charges may apply, so check your network tariff before calling.

Does Air Zimbabwe Have a UK Contact Number?

Air Zimbabwe’s official contact page does not currently display a clearly identified local UK customer-service number.

Several unofficial airline-directory websites publish different UK, US or international numbers. These should not automatically be treated as official Air Zimbabwe contacts.

For that reason, UK passengers should use one of the following reliable options:

1. Contact Air Zimbabwe through its officially published Zimbabwe reservations numbers.
2. Email the official reservations team.
3. Use the airline’s official website for booking and check-in.
4. Contact the travel agency that issued the ticket.
5. Speak with Travel Hunters for a new UK flight enquiry or booking made through Travel Hunters.

For UK booking assistance and new Air Zimbabwe flight enquiries, contact Travel Hunters. For airline-controlled changes, airport operations or tickets purchased directly from Air Zimbabwe, contact the airline through its official channels.

Air Zimbabwe Reservations Email

The official reservations email published by the airline is:

reservations@airzimbabwe.aero

Email may be useful when:

• You need written confirmation
• You cannot reach the telephone team
• You are sending supporting documents
• You need to explain a complex booking issue
• You are following up on a previous conversation
• You need a record of your request

Recommended email subject

Booking Enquiry – London Gatwick to Harare – [Travel Date]

For an existing booking:

Existing Booking Support – PNR [Booking Reference]

Information to include

Provide:

• Passenger’s full name
• Booking reference or PNR
• Ticket number, where available
• Route
• Travel date
• Contact telephone number
• Clear explanation of the request

Do not send full bank-card details, passwords or unnecessary identity documents by ordinary email.

Contact Air Zimbabwe or Your Travel Agent?

Who you contact depends on where the ticket was purchased and what assistance you need.

Contact Air Zimbabwe when:

• The booking was made directly on the airline’s website
• You need airline-controlled airport assistance
• You need flight-status confirmation
• You need clarification about airline operations
• Your baggage issue occurred at the airport
• You need assistance with direct online check-in

Contact Travel Hunters when:

• Travel Hunters issued your ticket
• You need a new flight quotation
• You want to compare fares or dates
• You need help understanding your ticket conditions
• You want assistance with an itinerary booked through Travel Hunters
• You are considering onward connections
• You need to request special assistance before ticketing

The issuing agent usually controls voluntary ticket changes. Calling the airline about a travel-agent-issued ticket may result in the passenger being referred back to the agent.

How to Book Air Zimbabwe Flights from the UK

Air Zimbabwe flights can be searched through its official online booking system. The airline’s website provides options for searching flights, managing bookings and checking in.

Passengers can also request booking assistance through Travel Hunters.

Before requesting a fare, prepare:

• Departure airport
• Destination
• Outbound date
• Return date
• Number of passengers
• Children’s ages
• Cabin preference
• Required baggage
• Date flexibility
• Any special-assistance requirements

London Gatwick to Harare flights

Air Zimbabwe has announced nonstop services between Harare and London Gatwick from July 2026. London Gatwick and Harare appear in the airline’s online flight-search options. Passengers can read our complete guide to Air Zimbabwe London to Harare flights or explore current flights to Harare with Travel Hunters.

Because a newly launched route may have schedule updates, passengers should confirm:

• Operating date
• Departure time
• Arrival time
• Terminal
• Aircraft
• Baggage allowance
• Fare conditions
• Ticketing deadline

before paying for separate hotels, airport transfers or onward flights.

How to Manage an Air Zimbabwe Booking

Air Zimbabwe’s official website provides a Manage Booking facility. The site requests the passenger’s booking reference or PNR and surname.

You may be able to use Manage Booking to:

• Review itinerary information
• Check passenger details
• View booking status
• Access available booking services
• Check whether seat selection is available
• Review travel information

Not every change can necessarily be completed online. Fare differences, penalties or agency restrictions may require assistance from the airline or ticket-issuing agent.

What is a PNR?

A PNR is the booking reference associated with your reservation. It is usually a short combination of letters and numbers.

Do not confuse it with:

• Your flight number
• Your ticket number
• Your passport number
• Your payment-reference number

Note: For Easy PNR Converter you can use this free PNR Genius tool to convert your PNR in seconds

Air Zimbabwe Online Check-in

Air Zimbabwe advertises online check-in through its official website.

To check in, passengers will normally need:

• Booking reference or PNR
• Passenger surname
• Travel details

Online check-in availability can depend on the airport, route and booking type.

Even after checking in online, passengers with checked luggage must still:

• Arrive before the airline’s deadline
• Present valid travel documents
• Complete baggage drop
• Pass through security and immigration
• Reach the gate before boarding closes

An online boarding pass does not override airport check-in, visa, passport or entry requirements.

Air Zimbabwe Baggage Allowance

Air Zimbabwe baggage allowances vary by route, cabin, fare and ticket.

For the announced London Gatwick–Harare promotion, Air Zimbabwe publishes:

• Hand baggage: one piece up to 10kg
• Checked baggage: two pieces up to 23kg each
• Seat selection: available for a fee

Always check the ticket

Passengers should rely on the baggage allowance printed in their confirmed booking or e-ticket.

Do not assume that the London promotional allowance automatically applies to:

• Domestic flights
• Regional routes
• Separate connecting tickets
• Infants
• Staff or discounted fares
• Codeshare or partner-operated flights
• Excess or specialist baggage

Before travelling, confirm:

• Number of checked bags
• Maximum weight per bag
• Maximum dimensions
• Cabin-baggage dimensions
• Excess-baggage fees
• Sports-equipment rules
• Mobility-equipment handling
• Infant baggage
• Restrictions on liquids and prohibited items

Combining two separate 23kg allowances into one 46kg suitcase may not be permitted. Each individual piece must normally remain within the applicable limit.

Extra and Oversized Baggage

Air Zimbabwe’s website includes information sections for cabin baggage, checked baggage and purchasing additional baggage.

Passengers carrying extra luggage should contact the airline or issuing agent before departure.

Ask specifically about:

• Additional bag charges
• Overweight-bag charges
• Oversized baggage
• Musical instruments
• Sports equipment
• Wheelchairs
• Medical equipment
• Fragile items
• Cargo shipments

Do not arrive at the airport assuming all additional luggage can be accepted. Aircraft capacity and handling restrictions may apply.

Delayed, Damaged or Missing Baggage

A missing-baggage report should generally be made at the arrival airport before leaving the baggage-claim area.

Keep:

• Baggage tags
• Boarding pass
• Ticket or itinerary
• Property Irregularity Report
• Receipts for essential purchases
• Photographs of damaged baggage
• Written correspondence

Air Zimbabwe’s website includes sections dealing with delayed and damaged baggage.

For urgent airport baggage issues, use the official airport channel or the assistance desk instructed by ground staff.

Travel Hunters can help explain booking information but may not control airport baggage tracing.

Air Zimbabwe Flight Status

Passengers should check their flight status before travelling to the airport.

Useful details include:

• Flight number
• Travel date
• Departure airport
• Arrival airport
• Passenger booking reference

Air Zimbabwe provides flight-status and booking-management options on its website.

For the most reliable result, compare:

• Airline status
• Departure-airport information
• Arrival-airport information
• Latest message sent to the booking contact
• Information provided by the issuing agent

Schedules can change because of weather, airport restrictions, aircraft availability or operational requirements.

Changing an Air Zimbabwe Flight

A ticket change depends on its fare rules.

Possible costs include:

• Change penalty
• Fare difference
• Tax difference
• Agency service fee
• No-show fee
• Rerouting charge

Contact the organisation that issued the ticket.

For example:

• Ticket bought from Air Zimbabwe → contact Air Zimbabwe
• Ticket bought from Travel Hunters → contact Travel Hunters
• Ticket bought from another agency → contact that agency

Before requesting a change, provide:

• Booking reference
• Passenger name
• Existing travel date
• Requested travel date
• Preferred route
• Contact details

Avoid missing the original flight without contacting the issuer. A no-show can affect the remaining sectors of an itinerary.

Air Zimbabwe Refunds

Refund eligibility depends on:

• Fare type
• Ticket conditions
• Reason for cancellation
• Whether a flight was used
• Whether the passenger became a no-show
• How the ticket was purchased
• Airline schedule changes

Air Zimbabwe’s website includes refund, cancellation and booking-change service areas.

A refundable ticket does not always mean that every fee is refundable.

Ask for:

• Refundable amount
• Applicable deductions
• Expected processing method
• Required documents
• Estimated processing timeframe
• Written confirmation that the request was submitted

The refund will normally need to be processed by the original ticket issuer.

Payment Methods

Air Zimbabwe states that online flight payments can be made using debit or credit cards and that its system uses 3D Secure authentication. The airline also publishes information about Visa, Mastercard and bank-transfer availability where offered.

When paying:

• Confirm the page is on the official airline domain
• Check the total currency
• Review the passenger names carefully
• Read the fare rules
• Save the payment confirmation
• Wait for the e-ticket, not only the payment receipt
• Never share a one-time banking code with another person

A payment confirmation alone may not always prove that ticket issuance has completed. Verify that an e-ticket number has been generated.

Special Assistance

Passengers should request assistance as early as possible.

This may include:

• Wheelchair assistance
• Support for reduced mobility
• Assistance for visual or hearing impairments
• Medical-equipment handling
• Travelling with medication
• Travelling during pregnancy
• Unaccompanied-minor services
• Special seating requirements
• Dietary requests

Air Zimbabwe’s website includes dedicated areas for special passengers and unaccompanied minors.

Some requests require medical approval or advance documentation. Do not wait until airport arrival for complex medical arrangements.

Air Zimbabwe Cargo Contact

Passenger reservations and cargo enquiries should not be directed to the same department.

Air Zimbabwe’s official cargo page lists:

+263 712 875 369
+263 712 831 453
+263 712 831 465

The cargo address is listed at Robert Gabriel Mugabe International Airport, Harare.

Use the cargo department for commercial goods, specialist shipments, perishables and other cargo-related enquiries—not ordinary passenger baggage questions.

How to Avoid Fake Airline Contact Numbers

Fake airline-support listings are common online.

Before calling a number:

• Check whether it appears on the official airline website
• Avoid numbers placed in misleading sponsored listings
• Do not trust a page simply because it says “official office”
• Never provide remote access to your phone or computer
• Never share a card PIN
• Never share a one-time password
• Be cautious if payment is requested through gift cards or cryptocurrency
• Confirm the email domain ends with the airline’s genuine domain

For Air Zimbabwe, the official website uses:

airzimbabwe.aero

Travel Hunters should not reproduce unverified directory numbers as official contacts.

Contacting Travel Hunters for Air Zimbabwe Booking Support

Travel Hunters can assist UK customers with:

• New Air Zimbabwe flight enquiries
• London Gatwick–Harare fare searches
• Date comparisons
• Family and group travel
• Baggage clarification
• Onward itinerary planning
• Special-assistance requests before booking
• Ticket-condition explanations
• Support for tickets issued by Travel Hunters

Need Help Booking Air Zimbabwe from the UK?

Speak with a Travel Hunters flight specialist to check current Air Zimbabwe fares, London Gatwick–Harare availability, baggage conditions and onward travel options.

CHECK CURRENT FARES

CALL A FLIGHT SPECIALIST

CHAT ON WHATSAPP

Travel Hunters provides booking assistance as a travel agency. Airline schedules, services and operational decisions remain subject to Air Zimbabwe’s confirmation.

Frequently Asked Questions

What is the official Air Zimbabwe contact number?

Air Zimbabwe’s official website currently lists central reservations numbers +263 716 801 440 and +263 716 801 441. It also lists head-office VoIP numbers +263 8688 007438 and +263 8688 007439.

What is the Air Zimbabwe reservations email?

The airline’s published reservations email is reservations@airzimbabwe.aero.

Does Air Zimbabwe have a UK contact number?

The official Air Zimbabwe contact page does not currently display a clearly identified local UK customer-service number. Passengers should use the airline’s verified international contacts or contact the agency that issued their ticket.

Can Travel Hunters help me book Air Zimbabwe?

Yes. Travel Hunters can assist with new Air Zimbabwe enquiries, fare comparisons, travel dates, baggage information and bookings issued through Travel Hunters.

How can I manage an Air Zimbabwe booking?

Use the Manage Booking facility on Air Zimbabwe’s official website with your PNR and passenger surname. For agency-issued tickets, some changes may need to be processed by the issuing agency.

Can I check in online with Air Zimbabwe?

Air Zimbabwe offers an online check-in facility through its official website. Availability may depend on the route, airport and booking.

What baggage is included on London–Harare flights?

The airline’s current London promotion lists one 10kg hand-baggage item and two checked bags of up to 23kg each. The final ticket remains the controlling source for the passenger’s allowance.

Who should I contact to change my ticket?

Contact the organisation that issued the ticket. Direct Air Zimbabwe bookings should normally be handled by the airline, while Travel Hunters should handle tickets issued by Travel Hunters.

How do I report missing baggage?

Report it to the baggage-service desk at the arrival airport before leaving the baggage area. Keep your baggage tag, boarding pass and written report.

Is Air Zimbabwe flying to London Gatwick?

Air Zimbabwe has announced nonstop Harare–London Gatwick flights commencing in July 2026.